Shipping Policy
Last updated: [DATE]
1. Order Processing
Orders are typically processed within [X business days — client to confirm] after payment is confirmed. Orders are not shipped on weekends or holidays. You will receive a confirmation email when your order ships.
2. Shipping Destinations
We currently ship within [the United States / regions — client to confirm]. It is the buyer’s responsibility to ensure that our products can be lawfully received at the destination.
3. Shipping Methods & Times
Estimated delivery is [X–Y business days — client to confirm] after dispatch, depending on the method selected at checkout. Delivery times are estimates and not guaranteed.
4. Shipping Costs
Shipping costs are calculated at checkout based on method and destination. Any applicable duties or taxes are the buyer’s responsibility.
5. Tracking
A tracking number is provided once your order ships. Please allow time for tracking to update.
6. Cold-Chain / Handling
Products are packaged appropriately for transit. Upon delivery, store products as indicated on the label (e.g. refrigerated/frozen, protected from light). [Confirm cold-chain handling details — client to supply.]
7. Delays
We are not responsible for delays caused by carriers, customs, weather, or events beyond our control.
8. Incorrect Address / Failed Delivery
The buyer is responsible for providing an accurate shipping address. Orders returned due to an incorrect address or failed delivery may incur reshipping costs.
9. Lost or Damaged Shipments
If your order arrives damaged or does not arrive, contact us at [SUPPORT EMAIL — client to supply] within [X days] so we can assist.
10. Research-Use Reminder
All products are shipped strictly for laboratory research use only, not for human or veterinary consumption.